Cancellation policy

Cancellation Policy for Purchase Options

Last Updated: August 1, 2023

At Mountain Valley, we understand that unforeseen and changing circumstances may require the cancellation of a purchase option. Below, we outline our cancellation policy to keep you informed about the procedures and conditions related to this situation.

Order Cancellation: If you wish to cancel an order you have just placed, we recommend contacting us as soon as possible so that we can process your request before the order is shipped. If the order has not been processed or shipped yet, we will make every effort to cancel it and issue a full refund.

Subscription Cancellation: In the case of subscriptions or recurring shipping plans, you have the flexibility to cancel your subscription at any time before the next shipment is scheduled. You can do this directly from your Shopify account or by contacting us for assistance in the process.

Refunds for Cancellations: If you cancel an order or subscription before it has been processed or shipped, we will provide you with a full refund of the amount paid to the original payment method. The refund may take a few business days to reflect in your account, depending on the policies of your financial institution.

Customized or Prepared Products: For some products that are customized or prepared on demand, we may not be able to cancel the purchase option once the production or preparation process has begun. In such cases, we will inform you promptly about the situation and provide possible alternatives.

Contact for Cancellations: To request the cancellation of a purchase option, please contact us through [store email address] or using the contact information provided on our store. Be sure to include the relevant details of your order or subscription so that we can assist you efficiently.

Policy Modifications: We reserve the right to update or modify this cancellation policy at any time. Any changes will be effective from the date of their publication on our website. We recommend reviewing this policy periodically to stay informed about how we handle cancellations of purchase options.

Contact: If you have questions, concerns, or requests related to our cancellation policy, please contact us through [sales@mountainvalley.store] or using the contact information provided on our store.

By making a purchase or subscription at our store, you accept the terms of this cancellation policy for purchase options.