Refund policy

Return Policy

Return Period: We accept returns within 14 days from the date of delivery. If more than 14 days have passed since you received your order, unfortunately, we cannot offer you a refund or exchange.

Conditions for Returns:

• Products must be in their original condition, unopened, and unused.
• Products must have their original labeling and be in their original packaging.

Return Request Process: To request a return, please contact us through our contact form on the website or send us an email to [sales@mountainvalley.store]. Be sure to include your order number and the reason for the return in the message. We will get back to you promptly to assist you in the process.

Shipping Costs Responsibility: Return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part or the product arrived defective.

Refunds or Credits: Once we receive and approve the return, we will proceed to issue a refund to the original payment method used during the purchase. If you prefer a credit for future purchases in our store, let us know when requesting the return.

Exceptions: Products on sale are not eligible for return unless they are defective or damaged.

Inspection and Approval Process: We reserve the right to inspect the returned products before approving the return or refund. We are committed to conducting this process quickly and efficiently to ensure your satisfaction.

Customer Communication: Our return policy is available at all times on our store in the "Terms and Conditions" section.

Updates and Changes: We reserve the right to update or change our return policy in the future. Any modifications will be communicated on this page.

If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us. We want to ensure that your shopping experience at our store is satisfactory and smooth.

Thank you for choosing us!